FAQ

About the Store
    What’s the deal with this store?
    This is the official VIRUS Action Sport Performance (Aust.) store.
     
    Is it safe to put my credit card number into this mysterious website?
    Probably. We don’t store any of your credit card information (that’s handled by our payment processor Shopify, the best in the business) and we will never share your personal information with anyone else.

    What's your privacy policy?
    We will never share your information with any third party. Who is a third party? Well the first party is us, and the second party is you. So a third party is anyone other than us and you. And, you know, they probably have enough already.

    Do you accept, Google Wallet, or some other weird payment system that I like?
    No, we only use our own payment system, which works using Stripe (Shopify Payments). We accept all three regular credit cards: VISA, MasterCard, and AMEX. zipPay - Buy now, pay later, PayPal and coming soon Apple Pay.

    Will you accept BitCoins, CyberBeans, or JuggaloCoin?
    Definitely not.

    Shipping & Returns

    When will my order arrive?
    Orders are packed and shipped next day via Express Post.  Allow 2-3 days to receive your order.

    My order never arrived.
    Check your order confirmation email for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we’ll help you out.

    My order arrived incomplete or damaged.
    Take a deep breath. Contemplate the transience of all things. In your mind’s eye, envision the faces of everyone you love and everything you hold dear, and let them go. Then send us an email. Tell us what you ordered and your order number, and we’ll help you out.

    It’s 2016 and somehow I screwed up the address form.
    How is that even possible? Send us an email orders@virusintl.com.au

    How do I make an online return?
    Product purchased through our online store can be exchanged for a different size or product within 30 days of purchase, provided that the garment is in a sell-able condition.  Please send back with a written note to: VIRUS Action Sport Performance Unit 9, 1880 Hume Highway, Campbellfield, Victoria, 3061.

    Garment Care

    How to wash garment?
    Liquid soap only
    Machine wash cold with like colors
    Do not machine dry HANG DRY ONLY

    Careful not to damage stitching.
    When putting pants on and taking off, please take care when putting your ankle through as damage by stretching stitching or a hole in the garment is not covered by warranty.

    Affiliate programs

    I am a gym owner / coach / personal trainer – is there any rewards system for me?
    Yes, we have affiliate programs with great benefits for your member, staff and coach’s discounts, and ‘Pop Up Store’ options – please email zoe@virusintl.com.au if this is of interest.