Exchange Policy

Exchange Policy

Our policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a exchange.

  • To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your exchange, we require a receipt or proof of purchase.

There are certain situations where only partial exchange are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.  If you are approved, then your exchange will be processed, and the item you wish to exchange for will be sent out.

Sale items (if applicable)

Only regular priced items may be exchange, unfortunately sale items cannot be exchange.

Exchanges (if applicable)

We only replace items if they are incorrect size, defective or damaged. If you need to exchange it for the same item, send us an email at orders@virusintl.com.au and send your item to:

Unit 9, 1880 Hume Highway, Campbellfield Melbourne Victoria AU 3061.

Shipping Exchange item

To return your product, you should mail your product to:

Unit 9, 1880 Hume Highway, Campbellfield Melbourne Victoria AU 3061

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.